Shopping · Anime
Nintendo TOKYO in 2026: Nintendo's own store in Shibuya PARCO, the weekend entry tickets, tax-free, Switch 2 and what to buy
Nintendo TOKYO is the shop Nintendo runs itself in Shibuya. It is free to walk in, but it has a few rules that are easy to miss. On busy days you need a numbered ticket to get in, the floor opens an hour before the rest of the building, the store is not on the building's list of tax-free shops, and the Nintendo Switch 2 sold in Japanese shops may not work with your account at home. This guide covers where the store is and how to get in, the opening hours and the weekend tickets, what you can buy there and almost nowhere else, buying a Switch 2 in Tokyo, tax-free shopping either side of the 1 November 2026 change, returns, and how Nintendo TOKYO compares with Nintendo's stores in Osaka, Kyoto and Fukuoka. Every fact here comes from official websites, mostly Nintendo's and Shibuya PARCO's, which we read on Saturday 17 October 2026. The Sources section at the end lists them all.
Last checked · Sources
In short
Nintendo TOKYO is Nintendo's official store in Shibuya PARCO, up on 6F, at 15-1 Udagawacho in Shibuya, roughly 5 minutes on foot from Shibuya Station. It is open from 10:00 to 21:00, and entry is free. Nintendo's page for the store mentions no advance booking. On Saturdays, Sundays, holidays and other days when crowds are expected, entry is by numbered ticket, one per person, handed out on the 1st floor of PARCO before opening and at the 6th-floor entrance from the outside stairs after opening. The store sells consoles, games and Nintendo's own character goods, and in shops those Nintendo originals are sold only at Nintendo's four stores in Japan. Nintendo TOKYO is not on Shibuya PARCO's list of tax-free shops, so check with the staff before paying. The Switch 2 sold in game shops across Japan is the Japanese-language model, which links only to Nintendo Accounts set to Japan.
Nintendo TOKYO at a glance
What is Nintendo TOKYO?
Nintendo has four official stores in Japan: Nintendo TOKYO, Nintendo OSAKA, Nintendo KYOTO and Nintendo FUKUOKA. Nintendo describes them as its bases in Japan for sharing what it makes. They sell consoles, games, accessories and character goods, and they hold events and let visitors try games. Nintendo TOKYO was the first, and opened in Shibuya PARCO in November 2019.
Most visitors come for the goods. The store's FAQ says that Nintendo's original goods are sold in shops only at the four stores, and that some of them are also sold on Nintendo Store, Nintendo's online shop in Japan. Games and consoles are a different matter: apart from items limited to the four stores, they are sold in other shops and online as well, and so are most licensed goods. Entry is free, and you are welcome to just look around.
Nintendo TOKYO is a shop, not a museum or a theme park. The Nintendo Museum, which traces what Nintendo has made, from its Hanafuda cards through to Nintendo Switch, is in Uji in Kyoto Prefecture. The museum puts it 5 minutes on foot from Ogura Station, on the Kintetsu Kyoto Line. Its tickets are sold through a drawing, and we explain that drawing step by step in Nintendo Museum tickets. The Mario area is at Universal Studios Japan in Osaka, which Osaka's tourism guide calls the world's first Mario area.
Where is Nintendo TOKYO, and what floor is it on?
Nintendo TOKYO is on the 6th floor (6F) of Shibuya PARCO, at 15-1 Udagawacho, Shibuya-ku. Nintendo's page says the walk from Shibuya Station takes about 5 minutes, and lists the lines that stop there: the JR Yamanote and Saikyo Lines, the Tokyu Toyoko and Den-en-toshi Lines, the Keio Inokashira Line, and the Tokyo Metro Ginza, Hanzomon and Fukutoshin Lines. For the walk itself, Nintendo's page links to Google Maps, and the map below shows the building.
PARCO's 6th floor has its own name, CYBERSPACE SHIBUYA, and PARCO's floor guide sums it up as game, anime and character goods. Nine shops share it. Six are listed as character goods shops: Pokémon Center SHIBUYA, JUMP SHOP, CAPCOM STORE TOKYO, THE★JOJO WORLD and SEGA STORE TOKYO, plus Nintendo TOKYO, which is listed under both character goods and games. The other three are a Godzilla Store, THE GUEST CAFE BY PARCO, listed as food entertainment, and the fashion shop YEN TOWN MARKET. Pokémon Center SHIBUYA keeps the same hours as Nintendo TOKYO, 10:00 to 21:00. It and Tokyo's other Pokémon shops are covered in a separate page, Pokémon Center Tokyo.
Opening hours: what happens before 10:00
Nintendo TOKYO is open from 10:00 to 21:00. PARCO opens its 6th-floor shops at those hours, but the rest of the building opens later. Shops on the other floors open from 11:00 to 21:00, restaurants from 11:30 to 23:00, and the restaurant floor on 7F from 11:00 to 23:00. For closing days, the store's FAQ says it follows the days Shibuya PARCO is open.
Because the 6th floor opens first, PARCO has a separate way in for the morning, which it explains in a notice about Nintendo TOKYO and the Pokémon Center.
Getting to the 6th floor before the rest of PARCO opens
- Use the stairs.PARCO's notice marks a staircase on its map, and you walk up it to 6F.
- The stairs open at 9:30.Queue along the staircase from the 6th floor down.
- Lifts are only for those who need them.Only visitors who would find the stairs hard, such as those with pushchairs or wheelchairs, should use the Koen-dori side lift or the WEST lift beside LE LABO. Neither lift stops at 6F until 10:00.
- Other floors come later.You can take the escalators and lifts from 6F to other floors only from about 11:15. If you are in a hurry to reach other floors, PARCO asks you to come in through the 1F main entrance or the Naka-Shibu-dori entrance instead.
PARCO adds that its hours and the arrangements in the notice may change without notice, so look at its news page before an early visit.
Do you need tickets for Nintendo TOKYO?
Not on every day, and not in advance. Nintendo's page for the store says that for the time being, on Saturdays, Sundays, national holidays and other days when it expects crowds, people are let in by numbered ticket (seiriken). The page mentions no advance booking.
Numbered tickets at Nintendo TOKYO
- When: Saturdays, Sundays, national holidays and other days when crowds are expected, for the time being.
- Before the store opens: tickets are handed out on 1F of Shibuya PARCO.
- After it opens: tickets are handed out at the 6F entrance from the outside stairs, by the Mario statue.
- How many: one ticket per person.
The page does not say more about how the tickets work, such as how numbers are called or how long a ticket lasts, so follow the staff on the day. Shibuya PARCO also publishes a forecast of how busy the 6th floor, CYBERSPACE SHIBUYA, will be on Saturdays, Sundays and holidays. PARCO says the forecast is based on past visitor numbers and its own predictions, that crowds on the day can differ, and that events and new releases at some shops can change the picture. It asks visitors to spread out their visits. If your dates are flexible, a weekday visit may let you walk straight in, since the tickets are mainly for weekends and holidays.
What to buy at Nintendo TOKYO
Nintendo's own goods are the reason to come. When Nintendo KYOTO opened in 2023, Nintendo said its stores sell original goods themed on Super Mario, Animal Crossing, The Legend of Zelda, Splatoon and Pikmin, and that the new store would launch with goods sold only at KYOTO. Nintendo does not publish a full list of what each store stocks, and its pages give no prices, so we cannot confirm single items people search for, such as a T-shirt or tote bag with the store's name on it. What Nintendo does publish in full is the Pikmin range, so it makes a good example of what is on the shelves.
Pikmin goods sold at the four stores
Pikmin goods Nintendo lists for its stores, October 2026
- Clothes: parkas in blue, yellow and red, two T-shirts and a shirt in the Hataraku Pikmin (working Pikmin) collection, ankle socks in blue, yellow and red, and hair ties.
- Kitchen and table: a glass, a gratin dish, food picks, a storage container set and an ice pack, plus a bowl, a spoon set and furikake rice seasoning in a range themed on the creatures from the games.
- Home: a one-flower vase in blue, yellow and red, a clock, a foam soap dispenser, a hanger with pegs, a blanket, work gloves and a face towel.
- Bags and pockets: foldable bags themed on the 1, 5 and 10 pellets, a clear pouch, a card holder, a phone cover, and a Bulborb coin-purse key ring and hand towel.
- Stationery: sticky notes, ballpoint pens for blue, yellow and red Pikmin, pellet clips, and an A5 file with a flap and a memo pad with a stand clip from the Pikmin and Oatchi range.
- Small collectables: nine badges (blue, yellow, red, purple, white, winged, rock, ice and glow Pikmin), nine mascots and a reflector.
Nine of these are paired on Nintendo's page with the nine Pikmin types and what each one can do: the glass goes with blue Pikmin, which do not drown, the gratin dish with red Pikmin, which stand up to fire, the ice pack with ice Pikmin, which freeze things, and the reflector with glow Pikmin, which light up the dark. Nintendo notes that some goods come in the three colours of blue, yellow and red, and that some are also sold on Nintendo Store, its online shop in Japan.
MY MARIO
MY MARIO is a newer Nintendo range built around play blocks (tsumiki), with apps that Nintendo says can be used free on tablets, smartphones and Nintendo Switch or Switch 2. Unlike the Pikmin goods, it is not limited to Nintendo's stores: Nintendo says MY MARIO goods are sold at the four stores and in some large retailers. The first goods went on sale on 26 August 2025, and Nintendo lists more for Tuesday 20 October 2026. On 6 October 2026 it added a melody car to the blocks and released two new apps, Kao Luigi and Kao Peach.
Alarmo
The Nintendo Sound Clock Alarmo has its own rules at the four stores. It is limited to one per person. Some stores may ask you to show a Nintendo Account at the till, which is free to make. Sales can also stop for a while when stock is low.
Buying a Nintendo Switch 2 in Tokyo
You can buy a Switch 2 in Tokyo, but check which model it is first. Nintendo sells two versions of the Switch 2 in Japan, and the one in game shops across the country is the Japanese-language model. Nintendo's page about it carries this line in English:
"The Japanese-Language System (Japan only) is designed for use in Japan only. Only Japanese is available as the system language, and only Nintendo Accounts with the country/region set to Japan can be linked to this system."
| Japanese-language model (Japan only) | Multi-language model | |
|---|---|---|
| Nintendo's suggested retail price, tax included | ¥59,980 | ¥69,980 |
| Released | 5 June 2025 | 5 June 2025 |
| System language | Japanese only | 16 languages, including English, French, German, Spanish, Korean and Chinese |
| Nintendo Account it links to | Only accounts with the country or region set to Japan | Accounts from any country or region |
| Where Nintendo sells it | Game shops across Japan and Nintendo Store | Nintendo Store only |
Nintendo says the two sets contain the same items. The store's FAQ adds that the game products Nintendo's four stores sell are made for Japan. Since Nintendo sells the multi-language model only on Nintendo Store, its online shop, the Switch 2 you find on a shop shelf in Tokyo, at Nintendo TOKYO or anywhere else, is the Japanese-language model.
That model is fine for a player who lives in Japan, but think about how you will use it at home. Nintendo lists what you mainly lose if you do not link a Nintendo Account: GameChat, virtual game cards, the paid Nintendo Switch Online service, the Nintendo Switch App, Nintendo eShop, game news and friends. On the Japanese-language model, Nintendo eShop sells only games for the Japan region, and Nintendo's notes on overseas use say you cannot buy games from other countries' eShops on it. On either model, Nintendo does not guarantee that packaged games sold outside Japan will work.
Nintendo's lineup page lists two Switch 2 bundles, the Pokémon LEGENDS Z-A set and the Mario Kart World set, as no longer made. A Monster Hunter Wilds set on the Japanese-language model is due on Friday 4 December 2026 at a suggested retail price of ¥61,980, and its game is a download you get from Nintendo eShop.
The same warnings apply to the original Nintendo Switch. Nintendo's support page says it is not covered by the warranty when used abroad either, that it also has an A-type plug, and that the places where its wireless can be used differ by model.
Is Nintendo TOKYO tax-free?
Nintendo TOKYO is not on Shibuya PARCO's list of tax-free shops. PARCO's tax-free page says the building has no tax-free counter, that each shop handles tax-free sales in its own way, and that you should ask the shop. On the 6th floor it lists only three shops: CAPCOM STORE TOKYO, THE GUEST CAFE BY PARCO and Pokémon Center SHIBUYA. Nintendo's own page for the store says nothing about tax-free sales or about which payment methods it accepts. If tax-free matters to you, raise it with the staff before paying.
On 1 November 2026, Japan switches to a new tax-free system. Up to the end of October, a visitor buying tax-free at a tax-free shop pays the price without consumption tax. On goods bought on or after 1 November, the shop charges tax as normal, and you get it back only once customs, as you leave, have confirmed the goods are leaving Japan with you. The Japan Tourism Agency sets out how it works:
- How much: ¥5,000 or more, before tax, at the same shop on the same day.
- When: within 90 days of buying, as you leave Japan.
- Where: a tax-free kiosk at your departure airport or seaport, where you show your passport. At Narita, Haneda, Kansai, Chubu, Fukuoka, New Chitose and Naha airports you can also do it online with Visit Japan Web.
- Before check-in: you must have all the items with you, so go to the kiosk before handing over any checked baggage.
- The refund: it comes from the shop itself or from a refund company acting for the shop, so ask the shop how it pays.
For a rough figure, put your total into the refund calculator. How the app works is set out on our Visit Japan Web page.
Returns, repairs and payment
Nintendo's four stores share one returns policy. If an item is faulty or damaged, contact the store within 14 days of buying it, with your receipt, and the store will look into it and then refund or exchange it. If you simply change your mind, the store accepts returns in principle only within 7 days of buying, for items that are unopened and unused, and again only with the receipt.
Some things cannot be returned for a change of mind at all: games, consoles and accessories, downloads, random (blind-box) items, food, underwear and other hygiene items, prizes, items from capsule toy machines, prepaid cards and vouchers. Neither can anything you have used, washed or opened, anything with the tags or labels cut off, anything you have marked or damaged, including the packaging, or anything bought 8 or more days ago. Staff can also refuse other returns. Returns go to the store directly, not to Nintendo's online help desk, so keep the receipt until you fly home.
The stores do not repair game products. Their FAQ points instead to the repair page on Nintendo's support site. Nintendo's page for the store does not list the payment methods it accepts, so if you plan to pay with a foreign card or a phone, ask at the till.
Nintendo TOKYO vs Nintendo OSAKA, KYOTO and FUKUOKA
All four stores are run by Nintendo, share one FAQ and one returns policy, and hand out numbered tickets on Saturdays, Sundays, holidays and other busy days. What differs is the building, the hours and where the tickets are handed out.
| Nintendo TOKYO | Nintendo OSAKA | Nintendo KYOTO | Nintendo FUKUOKA | |
|---|---|---|---|---|
| Building and floor | Shibuya PARCO, 6F | LUCUA SOUTH, 13F | Kyoto Takashimaya S.C. [T8], 7F | Amu Plaza Hakata, 8F |
| Hours | 10:00 to 21:00 | 10:00 to 20:00 | 10:30 to 20:00 | 10:00 to 20:00 |
| From the station | Shibuya Station, about 5 minutes' walk | JR Osaka Station (central exit), about 5 minutes' walk | Linked underground to Hankyu Kyoto-kawaramachi Station | Linked directly to JR Hakata Station |
| Tickets before opening | Shibuya PARCO, 1F | 1F South Gate plaza | 1F entrance to the [T8] speciality shop zone, by the Mario figure | 2F deck |
| Tickets after opening | 6F entrance from the outside stairs, by the Mario statue | In front of the store, 13F | In front of the store, 7F | In front of the store, 8F |
| Opened | November 2019 | 11 November 2022 | 17 October 2023 | 14 November 2025 |
Nintendo KYOTO can also be reached from Kyoto Station by city bus 4, 5, 17 or 205 from stop A2, which Nintendo puts at about 15 minutes, or on foot in 5 minutes from Gion-shijo Station on the Keihan Line.
Which Nintendo store fits your trip
- Nintendo TOKYO: it closes last, at 21:00, so it is the easiest to fit after a day out. Pokémon Center SHIBUYA and other character shops are on the same floor.
- Nintendo KYOTO: it opens latest, at 10:30. The Nintendo Museum is also in Kyoto Prefecture, in Uji, so the two can share a trip.
- Nintendo OSAKA: Osaka is also where Universal Studios Japan has its Mario area, which our Super Nintendo World tickets guide covers. Read the November note below before you go.
- Nintendo FUKUOKA: the newest store, opened in November 2025 and linked directly to JR Hakata Station.
Nintendo said in 2023 that KYOTO would open with goods sold only at KYOTO, but it does not publish a current list of what each store stocks, so which store has which items today is not something we can confirm.
Is Nintendo TOKYO worth visiting?
For most Nintendo fans in Tokyo, yes. It is free to walk in, it sits about 5 minutes from Shibuya Station, and in shops Nintendo's original goods are sold only at its four stores. The floor around it adds to the trip: Pokémon Center SHIBUYA, JUMP SHOP and CAPCOM STORE TOKYO are on the same floor, and the Pokémon Center keeps the same hours.
Nintendo TOKYO suits you if
- You want Nintendo's own goods: the Pikmin range and other originals, which in shops are sold only at Nintendo's four stores.
- You are in Shibuya anyway: the store is in Shibuya PARCO, whose floor guide sums up the 6th floor as game, anime and character goods.
- You can go on a weekday: the numbered tickets are mainly for weekends and holidays.
- You are fine without tax-free: the store is not on PARCO's tax-free list, while Pokémon Center SHIBUYA, which shares the floor, is.
It is a shop, though. If you mainly want a Switch 2 to take home, the Japanese-language model sold in Tokyo shops may not suit an account from your country, and the multi-language model is sold only online on Nintendo Store. If you want to see Nintendo's history, that is the Nintendo Museum in Uji, not this store.
Frequently asked questions
When did Nintendo TOKYO open?
Nintendo TOKYO opened in Shibuya PARCO in November 2019. It was Nintendo's first official store in Japan, followed by Nintendo OSAKA in 2022, Nintendo KYOTO in 2023 and Nintendo FUKUOKA in 2025.
Can you reserve a time to visit Nintendo TOKYO?
Nintendo's page for the store mentions no advance booking. On Saturdays, Sundays, holidays and other days when crowds are expected, entry is by numbered ticket instead, one per person, handed out at the building on the day.
How do you get into Nintendo TOKYO from Shibuya Station?
Walk about 5 minutes to Shibuya PARCO at 15-1 Udagawacho and go up to the 6th floor. Before 10:00, the rest of PARCO is still closed, so use the staircase PARCO marks for the 6th floor, which opens at 9:30.
How much is a Nintendo Switch 2 in Tokyo?
Nintendo's suggested retail price, with tax, is ¥59,980 for the Japanese-language model and ¥69,980 for the multi-language model. Only the Japanese-language model is sold in shops in Japan. The multi-language model is sold only on Nintendo Store, Nintendo's online shop.
Does Nintendo TOKYO sell T-shirts and tote bags?
Nintendo does not publish a full list of what each store stocks, so we cannot confirm a shirt or tote bag with the store's name on it. Its Pikmin range for the stores does include T-shirts, parkas and foldable bags.
Is Nintendo TOKYO the same as the Nintendo Museum?
No. Nintendo TOKYO is a shop in Shibuya, and entry is free. The Nintendo Museum is in Uji, Kyoto Prefecture, and its tickets are sold through a drawing.
Will the LUCUA SOUTH opening affect Nintendo OSAKA?
Possibly, but Nintendo had said nothing about it when we checked on 17 October 2026. A Pokémon Center OSAKA notice says floors 10F to 13F of LUCUA SOUTH will admit only drawing winners between 18 and 23 November. Nintendo OSAKA is on 13F. Check Nintendo's page before you go.
Should I visit Nintendo TOKYO or Nintendo KYOTO?
Visit the one on your route. Nintendo TOKYO is open later, until 21:00, and shares a floor with Pokémon Center SHIBUYA. Nintendo KYOTO opens at 10:30 and closes at 20:00, and suits a trip that also takes in the Nintendo Museum in Uji.
Does Nintendo TOKYO take credit cards?
Nintendo's page for the store does not list the payment methods it accepts. If you plan to pay with a foreign card or a phone, ask a member of staff before you queue to pay.
Sources
Official and primary sources used for this page. Checked October 17, 2026.
- Nintendo TOKYO/OSAKA/KYOTO/FUKUOKA (Japanese) — addresses, hours, numbered tickets, Alarmo rules, FAQ and returns policy for the four stores
- Nintendo: Nintendo KYOTO opens on 17 October (Japanese) — the five themes of the goods, KYOTO-only goods, opening dates of TOKYO and OSAKA
- Nintendo: Nintendo OSAKA opens on 11 November (Japanese) — the opening in Daimaru Umeda
- Nintendo news release: Nintendo FUKUOKA (Japanese) — what the stores are for, the fourth store in Amu Plaza Hakata
- Nintendo: Pikmin goods (Japanese) — the Pikmin goods sold at the four stores
Show all 22 sources
- Nintendo: MY MARIO (Japanese) — the melody car and the new apps of 6 October 2026
- Nintendo: MY MARIO goods (Japanese) — where MY MARIO is sold and its release dates
- Nintendo Switch 2 Japanese-Language System (Japanese) — what the Japanese-language model can and cannot do, with Nintendo's English note
- Nintendo Switch 2 lineup (Japanese) — prices, release dates and bundles
- Nintendo support: using Nintendo Switch 2 outside Japan (Japanese) — warranty, plug, wireless and eShop abroad
- Nintendo support: using Nintendo Switch outside Japan (Japanese) — the same points for the original Switch
- Nintendo Museum (English) — what the museum shows, where it is, how tickets are sold
- Shibuya PARCO access and hours (Japanese) — opening hours of 6F and the other floors
- Shibuya PARCO floor guide (Japanese) — what the 6th floor is
- Shibuya PARCO floor guide, 6F (Japanese) — the nine shops on CYBERSPACE SHIBUYA
- Shibuya PARCO news: hours and entry for Nintendo TOKYO and Pokémon Center (Japanese) — the stairs and lifts before 10:00
- Shibuya PARCO news: weekend crowds on CYBERSPACE SHIBUYA (Japanese) — the crowd forecast for 6F
- Shibuya PARCO tax-free shop information (Japanese) — which shops offer tax-free sales
- Japan Tourism Agency: tax-free shopping for travellers (Japanese) — the refund system from 1 November 2026
- Pokémon Center SHIBUYA (English) — its hours
- Pokémon Center OSAKA: notice for 17 to 23 November 2026 (Japanese) — the LUCUA SOUTH opening and the drawing for 10F to 13F
- OSAKA-INFO: Universal Studios Japan (English) — the Mario area
Related guides
To cite or link to this page: Nintendo TOKYO in 2026: Nintendo's own store in Shibuya PARCO, the weekend entry tickets, tax-free, Switch 2 and what to buy — Japan Pocket Guide, https://japanpocketguide.com/shopping/nintendo-tokyo/